Refund policy
Return & Refund Policy
Our 30-Day Money-Back Guarantee
We want your tree to make your corner feel finished. If it doesn’t, you have 30 days from the day your order is delivered to request a return.
How to start a return
- Email us at hello@cornertree.co with your order number and a quick note on what didn’t work for you.
- We’ll reply within one business day with your return approval, the return address and step-by-step instructions.
- Pack your tree and send it back using the instructions we provide.
Please contact us before sending anything back. Packages returned without an approved return request can’t be accepted.
What we need back
- The tree and all its parts: base in pot, every leaf or branch, and any accessories that came with it.
- The tree in clean, undamaged condition. It’s completely fine if you’ve assembled it and shaped the leaves; that’s what it’s for.
- The original box if you still have it. If not, any sturdy box that protects the tree in transit works.
Return shipping
- Changed your mind? We’ll email you a prepaid return label. A flat $15 return shipping fee is deducted from your refund. You’re also welcome to ship it back yourself with any carrier you prefer.
- Damaged, defective or wrong item? Return shipping is always on us. In most cases you won’t need to send anything back at all (see below).
Damaged, defective or wrong item
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a few photos of the issue and the box. We’ll send a replacement or issue a full refund, whichever you prefer. There’s no need to wait for a return.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card provider may take an additional 5–10 business days to post it. Shipping on your original order was free, so there is nothing extra to refund or deduct there.
If 15 business days have passed since your refund was approved and you still don’t see it, email us at hello@cornertree.co and we’ll sort it out.
Exchanges
Want a different tree or size? Start a return for the one you have and place a new order for the one you want. That’s the fastest way to get it to you. If you’d like help choosing, just ask; we’re happy to help you find the right fit for your corner.
Order changes and cancellations
Orders ship the same business day they’re placed, so if you need to change or cancel something, email us as soon as possible. If your order hasn’t shipped yet, we’ll update or cancel it. If it has already shipped, you can return it under this policy once it arrives.
Non-returnable items
- Gift cards
- Trees returned more than 30 days after delivery
- Trees that are damaged after delivery through misuse, such as outdoor use, cutting or painting
The tree you planted stays planted
Every order plants a real tree. If you return your order, that tree stays in the ground.
Questions?
We’re here Monday–Friday, 9am–5pm ET, and we reply within one business day.
hello@cornertree.co